Refund policy

Returns Policy

Due to the hygienic nature of cosmetic products and strict health and safety standards, Cloudchaser Cosmetics does not accept returns or exchanges for change of mind. We kindly ask that you review your shades and selections carefully before finalizing your purchase.
If you are unsatisfied with your ordering experience for any reason, please reach out to our team at cloudchaser_cosmetics@outlook.com so we can look after you.


Damaged, Faulty, or Incorrect Items

We take great care to inspect every item and hand-pack every single order to ensure it arrives in pristine condition.
  • Inspect Upon Arrival: Please carefully inspect your package as soon as it arrives.
  • Report an Issue: If an item has been damaged in transit, or if you received the incorrect product, please contact us immediately at cloudchaser_cosmetics@outlook.com.
  • What to Include: To help us resolve the issue swiftly, please provide your order number and clear photos of the damaged or incorrect items.

Order Cancellations & Alterations

Once an order has been placed and paid for, it enters our fulfillment system and cannot be altered or modified.
  • Cancellations: We can offer a full order cancellation provided your package has not yet been shipped. If you need to cancel your order, please email us as soon as possible.
  • Address Errors: If you made a mistake with your shipping address or order details at checkout, notify us immediately via email. We will do our absolute best to correct it before your shipping label is printed and dispatched.